Valley Eye Associates believes in offering each patient the best experience possible, and to do that we need a great team! We are looking for individuals who believe in compassionately educating and treating patients to make the best eye health decisions to achieve their vision goals. Valley Eye Associates provides a family-like atmosphere with great benefits, and a fulfilling role in providing excellent patient care.
We are hiring for the following position:
Technician
Location: Appleton
This individual is responsible for performing an extensive number of data collection functions as delegated by the physicians to allow for proper professional diagnosis of patients.
Education and Experience:
- High school diploma or equivalent required
- Previous medical assisting experience helpful, but not required
- Prior in-office experience in another department helpful
- Ability to perform refractions or will be able to perform within first year of employment
- OSC certified or certified within 90 days of employment
- Previous experience with Epic preferred
- COA certification preferred. Uncertified technicians have the opportunity to become certified after one year of experience working with an ophthalmologist.
Responsibilities:
- Communication and Patient Care
- Acquaint all patients with the office procedures to which they will be exposed
- Inform patients of the purposes of all tests personally performed and how they will be affected during the tests
- Obtain patient history to include chief complaint, history of present illness, past history (ocular and general), family history (ocular and general), and history of allergies and medications
- Enter all pertinent information accurately and efficiently into the EMR
- Perform accurate and consistent documentation and measurement tasks to include IOL Master, Visual Fields, OCT’s, Topography, Wave Scans, Pachymetry, Tonometry, Optos, LipiView/Lipiflow, and others
- Perform refractions as needed
- Assist with office surgeries
- Relay any questions concerning patient care to the doctors
- Call in medication refills to the pharmacies, once certified
- Work with all MD’s and OD’s
- Be willing to assist at other VEA locations as needed
- Triage
- Determine which patient should be next to be taken from the waiting area and have testing initiated
- Escort all patients from the waiting area for the data collection
- Following testing, advise the patient as to who will see them next and make them comfortable during the wait
- Maintain a smooth flow of patients to the physicians, altering the test sequence as required
- Communicate with fellow technicians to facilitate proper patient flow
- Assist doctors with patients as needed
- Escort patients to counseling rooms for surgery scheduling
- Make follow-up appointments as needed
- Answer phone calls and questions from patients regarding their care and/or sore eyes
- Administrative
- Maintain medical equipment
- Keep examination rooms and back-office areas clean and stocked with supplies
- Check calibration of equipment and adjust or call for service as necessary
- Assist with inventory of all patient care supplies (bulbs, medical supplies, batteries, etc.)
- Perform other duties as needed
- Expectations
- To study and become OSC or COA certified starting 90 days after employment as a Technician
Hours:
- Monday through Friday
- Flexible 6:30 a.m. to 7:00 p.m.
- Alternate Saturday morning clinics with other team members
- Occasional mandatory staff meetings and retreats
Interested candidates should email their resume and cover letter to Info@valleyeye.com.